LAKESIDE SUITE CHRISTMAS PARTY NIGHTS: PAYMENT & CANCELLATION POLICY
1. Deposit - A £20 deposit per person is required within 7 days of booking to secure your places.
The deposit is non-refundable and non-transferable.
2. Final Payment - The remaining balance must be paid by 1 October 2026.
If full payment is not received by this date, your booking may be cancelled and the spaces released.
3. Cancellations - All cancellations must be confirmed in writing (email is acceptable).
The following charges will apply:
More than 7 weeks before your party date: 50% of the ticket price will be charged
Between 7 weeks and 4 weeks before your party date: 80% of the ticket price will be charged
Within 4 weeks of your party date: 100% of the ticket price will be charged
By confirming your booking, you agree to these payment and cancellation terms.
DEPOSITS & REFUND POLICY
A deposit of £20.00 per person must be paid within 7 days of the provisional booking being made 
unless stated otherwise. We regret that deposits are non-refundable and non-transferable. Refunds 
for other payments will not be issued until after the event has taken place and can only be issued
in the form of Crow Wood vouchers, rounded down to the nearest £10 (minus £20pp deposit). 
Please note that no refunds will be considered for changes and cancellations within 14 days of the 
event’s date. Bookings with overdue and/or outstanding monies owed may be cancelled without 
a full refund.
FOOD & DRINK PACKAGE PRE-ORDERS
Food and drink pre-orders must be placed via the form provided to secure your order. 
We request that we liaise only with the designated lead contact to help prevent confusion and
mistakes with the booking. Likewise, we please request that all food and drink are only paid
for by the same designated lead contact. Full and final payment for food and drink orders must
be received by at least 28 days (4 weeks) prior to the date of the event. We will not accept any
changes or cancellations to food and drink orders within 14 days of the event’s date, and all 
orders will be delivered to the table, whether to be consumed or otherwise. Bookings with
missing pre-orders may not have dining options on the evening.
HALAL & SPECIAL DIETARY REQUESTS
We will do our utmost to accommodate special dietary requests, but we must be informed at the
time of booking. Unfortunately, we cannot cater for any Halal meat requests.
Please note: Crow Wood member discounts do not apply to any of our set-priced festive menus, 
functions or party nights.

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