HOSPITALITY

RECRUITMENT OPEN DAY

We’re interested to meet exceptional people who would complement our outstanding hospitality facilities – whether that be waiting-on staff, banqueting staff, bartenders or chefs.

There are a range of full and part time roles available and we’re looking for people of all levels of experience.

If you’re interested in joining our brilliant team, just come along on the day between 3pm and 7pm.

The team will be on hand for tours and informal interviews. Just bring yourself and a copy of your CV.

Appointments are not required but why not get a head start by emailing over your CV to alex@crowwood.com

Careers with Crow Wood

We’re always interested to hear from exceptional people who would complement our outstanding facilities – whether front of house, reservations or housekeeping. So if you demonstrate a high level of professionalism, have a natural passion for the industry, possess strong customer-focussed skills and thrive working within a busy environment, get in touch!

If you’d like to join our award-winning team, check out our vacancies below, or if you don’t see the role advertised simply register your interest by sending your cover letter along with your CV to: info@crowwood.com

Join our team

This is a great place to be

Crow Wood has an established and diverse business model employing approximately 350 people in the leisure and hospitality trade. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+ upon successful completion of your probationary period. This is in addition to a competitive salary, incentive schemes, and a host of other amazing staff perks and discounts across our resort and its restaurants.

Our vacancies are listed below.
Click to read more about a specific role.

Spa

Spa Therapist

The Woodland Spa

The Woodland Spa is part of the Crow Wood Hotel and Spa Resort and is set within 100 acres of Lancashire countryside. It’s a beautiful place to work.

We offer exciting opportunities for professional and passionate therapists to join our exceptional team.

About the role:

We are looking for therapists qualified to NVQ level 3, or a similar recognised qualification and you must have previous salon or spa work experience in massage and spa treatments.

Based in our luxurious therapy suites, you will provide a range of high-quality face and body treatments while maintaining exceptional cleanliness and hygiene.

You will have a passion for retail, and as a result will enjoy the financial trappings that accompany it!

We recognise the importance of a work/life balance. Therefore, all our roles involve working full alternate weekends and not every weekend.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, incentive schemes to earn bonuses and commissions, and a host of other fantastic staff perks and discounts across our resort and its restaurants.

Starting Salary: £12.60 per hour

Don’t hesitate to apply now.

To apply, please send a cover letter along with your CV to: karen @thewoodlandspa.com

Spa Therapist

FULL AND PART TIME POSITIONS AVAILABLE

The Woodland Spa

The Woodland Spa is set within 100 acres of Lancashire countryside and part of the Crow Wood Hotel and Spa Resort. It’s a beautiful place in which to work.

We are looking to increase our team after completing our £16 million spa extension and refurbishment this summer.

About the role:

We are looking for therapists qualified to NVQ level 3 or a similar recognised qualification and you must have previous salon or spa work experience in massage and spa treatments.

Based in our luxurious therapy suites, you will provide a range of high-quality face and body treatments while maintaining exceptional cleanliness and hygiene.

You will have a passion for retail and enjoy the financial trappings that accompany it!

We recognise the importance of a work/life balance. Therefore, all our roles involve working full-time on alternate weekends, not every weekend.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, incentive schemes to earn bonuses and commissions, and a host of other amazing staff perks and discounts across our resort and its restaurants.

Don’t hesitate to apply now.

Hourly rate of pay: up to £12.15

To apply please send a covering letter along with your CV to: karen@thewoodlandspa.com

Closing date for applications: 31^st May 2024

Position start date: July 2024

Spa Attendant

Part-time roles available

19 – 29 hours per week – over 7 days

The Woodland Spa

The Woodland Spa is set within 100 acres of Lancashire countryside and part of the Crow Wood Hotel and Spa Resort. It’s a beautiful place in which to work.

We are looking to increase our team after completing our £16 million spa extension and refurbishment this summer.

About the role:

Our Spa Attendants provide help and guidance to all Spa guests. Reporting to the Spa Manager and Supervisors, the right candidate will demonstrate excellent skills and competence in all areas of customer service to guarantee an exceptional experience for our visitors. In support of this, maintaining Spa Etiquette, health and safety policies and company rules, you must be confident and assertive and always able to remain polite. The role is varied and, therefore, interesting since it involves dealing with members, day guests, and other departments across the resort.

Main duties, including the following but not limited to:

Assisting guests in navigating the changing rooms and thermal suite
Interacting with guests and members in the Thermal Suite
Enforcing Spa Etiquette and Spa Rules
Keeping the Thermal Suite and changing rooms clean, tidy, and hygienic during opening times
Maintaining health and safety in line with company policy and report any potential issues
Reporting any maintenance issues
Mud Rasul Treatment preparation, following in-house training
Complaint handling

We seek reliable, organised, and motivated individuals with exceptional attention to detail and a passion for customer service and excellence who can work shifts with maximum flexibility.

Shifts may include a mixture of : 8.00am – 3.00pm, 10.00am – 6.00pm and 3.00pm – 10.00pm

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort and its restaurants.

We welcome applications from professionals who are passionate about the hospitality industry and willing to deliver natural and exceptional service. If you believe you are the right candidate for this position and would like to join us on this exciting journey, we would love to hear from you!

Hourly rate of pay: from £11.80

To apply, please send a covering letter along with your CV to: karen@thewoodlandspa.com

Closing date for applications: 31^st May 2024

Position start date: July 2024

Spa Attendant

Part-time roles available

20–29 hours per week – across 7 days

We are looking for a confident and professional Spa Attendant to join our team, delivering a calm, welcoming, and well-managed environment for all guests.

Reporting to the Spa Manager and Supervisors, this role is ideally suited to someone with a strong background in customer-facing environments, who takes pride in maintaining high standards and creating a consistently excellent guest experience. You will be a visible presence within the spa, offering guidance, ensuring standards are upheld, and handling situations with confidence and discretion.

The role is varied and rewarding, involving interaction with members, day guests, and multiple departments across the resort.

Main duties include (but are not limited to):

Assisting guests in navigating the changing rooms and thermal suite
Engaging with guests and members in a warm, professional manner
Upholding Spa Etiquette and ensuring standards are consistently maintained
Maintaining cleanliness and presentation of all spa areas during opening hours
Supporting health and safety compliance and proactively identifying concerns
Reporting maintenance issues promptly
Preparing Mud Rasul treatments (full training provided)
Handling guest queries and resolving concerns with professionalism and sound judgement

About you:

A strong background in customer service or hospitality
Confident, composed, and comfortable taking responsibility
Highly organised with excellent attention to detail
Able to use initiative and make decisions in a guest-focused environment
A natural communicator with a calm and professional approach
Flexible and reliable, with the ability to work a variety of shifts

Shifts may include: 8:00am–3:00pm, 10:00am–6:00pm, and 3:00pm–10:00pm

We offer an excellent range of benefits, including complimentary health club and gym membership (worth over £1000), alongside competitive pay and staff perks across the resort.

We welcome applications from individuals who take pride in delivering thoughtful, high-quality service and who enjoy being part of a professional hospitality environment.

To apply, please send your CV and covering letter to: karen@thewoodlandspa.com

Spa Therapist

FULL AND PART TIME POSITIONS AVAILABLE

The Woodland Spa

The Woodland Spa is set within 100 acres of Lancashire countryside and part of the Crow Wood Hotel and Spa Resort. It’s a beautiful place in which to work.

We are now offering exciting opportunities for professional and passionate therapists to join our exceptional team.

About the role:

We are looking for therapists qualified to NVQ level 3 or a similar recognised qualification and you must have previous salon or spa work experience in massage and spa treatments. A working knowledge of Decléor is preferred but certainly not essential.

Based in our luxurious therapy suites, you will provide a range of face and body treatments to a high standard whilst maintaining exceptional levels of cleanliness and hygiene.

You will have a passion for retail, and as a result will enjoy the financial trappings that accompany it!

We recognise the importance of a work/life balance. Therefore all our roles involve working full alternate weekends and not every weekend.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, incentive schemes to earn bonuses and commissions, and a host of other amazing staff perks and discounts across our resort and its restaurants.

Don’t hesitate to apply now.

To apply please send a covering letter along with your CV to: karen@thewoodlandspa.com

Apprentice Spa Therapists

The Woodland Spa

The Woodland Spa is set within 100 acres of Lancashire countryside and part of the Crow Wood Hotel and Spa Resort. It’s a beautiful place in which to work. We are now offering exciting opportunities for professional and passionate training therapists to join our exceptional team.

About the role:

We are looking for Level 2 or 3 therapists wishing to pursue a career within the spa industry. Based in our luxurious therapy suite, you will be trained to provide a range of face and body treatments to a high standard whilst maintaining exceptional levels of cleanliness and hygiene.

We recognise the importance of a work/life balance. Therefore, our roles involve working full alternate weekends and not every weekend.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, incentive schemes to earn bonuses and commissions, and a host of other amazing staff perks and discounts across our resort and its restaurants.

Job description:

A trainee spa therapist will be offered the opportunity to work in all areas of the spa.

Spa Reception – Meeting and greeting customers, helping the reception team, showing guests around the spa.

Thermal Suite – Checking guests have everything they need, including drinks and towels. After full in-house training will be able to administer a mud rasul treatment.

Back of house – Helping with administration and office duties.

Therapy Suite – Observing treatments with the therapists and helping them in their day-to-day duties

Spa Boutique – To help customers, to the best of their ability, choose products to take home. In house training will be given in retail brands

Only when a recognised qualification is earned or completed assessments within college will we allow trainee therapists to provide treatments to our guests, and only after passing a trade test.

The above does not represent and exhaustive list of duties and the successful candidate may be required to perform other duties within their capabilities from time to time.

To apply please send a covering letter along with your CV to: bryony@thewoodlandspa.com

General

Spa Reception & Reservations Agent

Crow Wood Hotel and Spa Resort – Woodland Spa Reception & Spa Reservations Agent

Full-time, Permanent (37.5hrs pro rota)

Are you passionate about delivering exceptional customer service in a luxury environment? We are looking for a friendly, professional, and enthusiastic individual to join our large spa team at Crow Wood Hotel & Spa Resort.

This is a varied and exciting role where you will work across both Spa Reception and our Spa Reservations Office. You’ll be the first point of contact for our guests – welcoming them on arrival, managing bookings, and ensuring every interaction leaves a lasting positive impression.

What you’ll be doing

Welcoming guests to the spa with a warm and professional approach
Managing spa, restaurant, and overnight bookings via phone and email
Handling guest enquiries and providing detailed information about our services and facilities
Promoting and upselling spa treatments, packages, and resort experiences
Ensuring the smooth day-to-day running of the reception area
Processing payments, refunds, and gift vouchers accurately
Maintaining high standards of presentation and organisation at reception
Working collaboratively with the wider team across the resort to deliver an outstanding guest experience

What we’re looking for

A passion for customer service and creating memorable guest experiences
A confident and friendly communicator, both in person and over the phone
Ability to thrive in a fast-paced, busy environment
Strong organisational skills with excellent attention to detail
Good IT and administrative skills
A positive, can-do attitude and willingness to learn
Previous experience in a reception or reservations role is desirable
Experience with booking systems (e.g. Journey, ResDiary, Guestline) is an advantage

Why join us?

You’ll become part of a dedicated and supportive team within a prestigious resort setting, with opportunities to learn, develop, and grow your career in the hospitality and spa industry.

If you’re ready to be the face of an exceptional guest experience, we’d love to hear from you.

Benefits

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, a host of other amazing staff perks and discounts across our spa resort and its restaurants, and free on-site parking.

Full-time, Permanent (37.5hrs pro rota)

Please note: Shifts will cover 7 days a week, including weekends, with a mix of early start times and late finishes.

Rate of pay: £13.09 per hour

To apply, please send a covering letter along with your CV to: Lucy@thewoodlandspa.com

Previous applicants need not apply

Hotel Reception Assistant Manager

Hotel Reception Assistant Manager

We are seeking a knowledgeable Assistant Reception Manager to work within a busy hotel complex and uphold their commitment to exceptional guest experiences and service.

Responsibilities:-

Oversee day-to-day operation of the front-of-house area with the Reception Manager or Manageress, ensuring that all guests receive an exceptional experience from arrival to departure.
Able to manage and train the reception team, including the day porters.
Able to create and assist with training documents.
To ensure that the guests’ needs are met promptly, you will need to liaise closely with other departments – housekeeping, maintenance and food & beverage.
Assist in managing reservations, check-ins, check-outs, and guest inquiries efficiently.
Respond to guest concerns or complaints quickly and professionally to guarantee their satisfaction.
Maintain the lobby area and ensuring the reception area is well-organised, ensuring it remains clean and visually appealing.
Work closely with the Reception Manager or Manageress.
Appraisals and performance management of staff, including monthly meetings.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of services.
Arrange cover and schedule the staff to maximise staff efficiency.
Ensure all invoicing from third parties are correct.
Qualifications:-

A minimum of 2 years of prior experience in hospitality or hotel management is required.
Proven supervisory skills with the ability to lead and motivate a team effectively.
Strong understanding of front office operations, reservation systems, and best practices in customer service.
Exceptional communication skills with a focus on customer satisfaction.
Ability to thrive in a fast-paced environment while maintaining high attention to detail.
Willingness to work evenings, weekends, and bank holidays as necessary.
Hours: 40 per week

Salary: £27,500

Job Types: Full-time, Permanent

We are looking for a candidate who is passionate about delivering exceptional service. If you think that you are the right person, please send me your CV and a cover letter to

shannon.foreman@crowwoodhotel.com.

Hotel Reception Supervisor

Hotel Reception Supervisor

We seek a knowledgeable Hotel Reception Supervisor to work within a busy hotel complex and uphold their commitment to exceptional guest experiences and service.

Basic Duties:

Guest Relations:
Provide a warm welcome to all guests and visitors, ensuring their first impression of the hotel is positive and professional.
Act as the main point of contact for hotel guests, handling inquiries and resolving issues courteously and efficiently.
Reception Management:
Efficiently manage the check-in and check-out process, ensuring guest details and requirements are accurately recorded in the system.
Answer telephone calls promptly and professionally, transferring calls as needed.
Cleanliness and Presentation:
After guests retire, maintain cleanliness and organisation of public areas, ensuring the space is returned to its standard layout.
Uphold personal hygiene and departmental hygiene standards at all times.
Local Knowledge:
Be knowledgeable about local attractions, directions, and facilities, providing guests with accurate and helpful information.

General Duties:

Allocate bedrooms according to special guest requests and manage room assignments.
Undertake Duty Manager responsibilities, supporting hotel operations during shifts.
Assist the Reception Manager with Scheduling.
Ensure smooth and professional phone handling, answering within three rings and directing calls appropriately.
Perform administrative duties, including typing and other tasks as assigned.
Verify guest satisfaction with billing and process payments accurately.
Manage daily banking, secure reception funds, and validate credit card payments.
Address special guest requests, such as arranging flowers or personalised experiences.
Handle complaints professionally, escalating to the Front of House Manager when necessary.
Promote hotel services and amenities through upselling opportunities.
Encourage guests to return through personalised and thoughtful service.
Ensure proper documentation of guest bills with all supporting dockets.
Adhere to the hotel uniform policy, maintaining a neat and professional appearance.

‘One of a Kind’ Hospitality:

Greet all guests by name whenever possible, offering a personal touch.
Acknowledge all guests within five seconds through speech or positive expressions like a smile.
Engage with guests while they wait, offering help with luggage and striking up friendly conversations.
Paying special attention to young guests, making them feel valued and included.

Skills and Qualifications:

Proven experience in a reception or front-of-house role, with leadership responsibilities preferred.
Strong organisational skills and the ability to multitask in a fast-paced environment.
Excellent communication and interpersonal skills.
Proficiency in hotel management systems and basic office software.
A proactive approach to customer service with a warm and approachable demeanour.

Salary: £28,183.46

Job Types: Full-time, Permanent

We are looking for a candidate who is passionate about delivering exceptional service. If you think that you are the right person, please send me your CV and a cover letter to

shannon.foreman@crowwoodhotel.com.

Hotel Day Porter

Hotel Day Porter

We seek a dedicated Day Porter to join our Crow Wood Hotel & Spa Resort team in Burnley, Lancashire. In this role, you will play a vital part in maintaining the hotel’s high cleanliness and guest satisfaction standards while ensuring that all areas are well-presented and welcoming.

Responsibilities

Assist with the hotel’s daily operations by ensuring all public areas are clean and well-maintained.
Provide excellent customer service to guests, addressing their needs and inquiries promptly.
Support the reception team when required.
Monitor and report any maintenance issues to ensure a safe environment for guests and staff.
Help guests with luggage when required.
Maintain a friendly and professional demeanour while interacting with guests and colleagues.
Driving guests across the site in our resort buggy
Occasional room service

Requirements

Strong customer service skills with a friendly approach to guest interactions.
Effective communication skills in English, both verbal and written.
Ability to work independently as well as part of a team.
A valid driver’s license is preferred but not mandatory.
Previous experience in hospitality or a similar role is an advantage.
Welcoming attitude.

If you have a passion for hospitality and want to be part of an exciting team at Crow Wood Hotel & Spa Resort, we invite you to apply today!

Salary: £26,207.50

Job Types: Full-time, Permanent

We are looking for a candidate who is passionate about delivering exceptional service. If you think that you are the right person, please send me your CV and a cover letter to

shannon.foreman@crowwoodhotel.com.

Fitness Instructor

Crow Wood Fitness Instructor

Are you passionate about fitness and dedicated to providing exceptional customer service? We are seeking a highly motivated Fitness Instructor to join our dynamic team. As a Fitness Instructor, you will be responsible for delivering safe and effective fitness programs to our members, ensuring their satisfaction and well-being. This role requires a commitment to maintaining a safe environment within the gym, excellent communication skills, and a keen focus on customer care.

Key Responsibilities:

1. Induction Programmess:
a. Design and conduct induction programmess tailored to meet members’ expectations and capabilities.
b. Prescribe fitness workouts that align with individual health profiles obtained through pre-exercise screening.

2. Supervision & Safety
a. Monitor the gym to ensure the safe conduct of members.
b. Maintain awareness of potential hazards and take proactive measures to address dangers.
c. Uphold high standards of safety and effectiveness in all fitness activities.

3. Customer Engagement
a. Maintain regular contact with members, especially those with reduced usage, to enhance retention.
b. Provide excellent customer care to ensure a positive and supportive environment for all members.

4. Facility Maintenance
a. Adhere to scheduled cleaning routines for the gym and equipment.
b. Report any maintenance issues promptly to ensure a well-functioning facility.

5. Confidentiality & Data Protection
a. Safeguard the confidentiality of members’ personal information in compliance with the GDPR Legislation.

6. Exercise Classes & Personal Training
a. Deliver exercise classes with a focus on safety and effectiveness.
b. Provide personalised and effective personal training sessions.

7. Work Schedule
a. Rotate through shifts between 5:45am and 9:45pm, including full alternate weekend shifts for our seven-day facility.

8. Qualifications:
a. Hold a valid first aid certificate.

9. Team Participation:
a. Take an active role in and contribute to gym challenges and team activities.

BENEFITS

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!

This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

If you are a fitness enthusiast with a passion for customer service, a commitment to safety, and a desire to contribute to a positive gym environment, we want to hear from you.

Join our team and be part of an organisation that values both employee well-being and customer satisfaction.

To apply, please submit your CV and a cover letter detailing your fitness and customer service experience to Janine@crowwood.com

Reservations Agent

Crow Wood Hotel & Spa Resort – Spa Reservations Agent

Full-Time and Part-Time Position (22.5 – 37.5 hrs per week)

The Woodland Spa, within Crow Wood’s Hotel & Spa resort, is an award-winning spa offering a combination of experiences, products and treatments with an option to stay overnight.

Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

To that end, we are seeking those who perhaps have some experience working in a telesales-led environment and, most importantly, love providing excellent customer service. If you’re happy working behind the scenes, don your headset and get stuck into a full-on, fast-paced day on the phones – this is the perfect job for you!..

You will be at the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression on our guests.

The Spa Reservations role requires you to join our remarkable team, taking reservations by email, telephone and LiveChat using multiple booking systems. Therefore you must have competent computer skills and have an excellent telephone manner.

We will provide full training to enable you to answer all enquiries and inform customers about our different services across the resort which include: Crow Wood Hotel, The Woodland Spa, Crow Wood Leisure and our 3 restaurants: Wilfred’s, Bertram’s and The Lounge.

Essential requirements include:

Excellent customer service skills
Thrive working within a busy environment
Genuine, friendly telephone manner
Strong administration and computer skills
Accurate data processing
Ability to work alone and as part of a team

Previous knowledge of Hotel or Spa Booking Systems would be desirable (Premier Spa, Resdiary and Guestline)

Rotas include shifts between the hours of 8 am – 8.30 pm and include full alternate weekend shifts since we operate a seven-day facility.

Join a friendly team where you will work hard but have fun along the way!

BENEFITS

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!

This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

Full-Time & Part-Time positions currently available: 22.5 – 37.5 hours

Salary: up to £22,327.50 (pro-rata for the part-time role)

To apply please send a cover letter along with your CV to: karen@thewoodlandspa.com

Closing date for applications: 31st May 2023

Start Date: 10th July 2023

Previous applicants need not apply.

Wedding Coordinator

Crow Wood Hotel & Spa Resort – Wedding Coordinator

Job Type: Full-time
Schedule: 8-hour shift including weekend availability
Salary: up to £24,000 per year plus opportunities to earn commission

Crow Wood Hotel & Spa Resort is renowned for the delivery of first-class Weddings, Events and Conferences in Lancashire. The Hotel holds 4 AA Silver Stars and has 86 letting bedrooms and a number of conference and events spaces, catering to up to 400 people.

We are looking for a Wedding Coordinator. You will be responsible for assisting the Hotel Manager & Senior Wedding Coordinator in the day-to-day running of the department, ensuring this runs smoothly.

Your key duties will include::

Drive revenue through effective sales, negotiation, yield management and conversion, to maximise the most profitable opportunities
Create and maintain strong working relationships with prospective new and existing clients
Responding to daily enquiries via telephone and email, and facilitating hotel visits
Processing proposals, contracts and function sheets for clients while maintaining strong communication with key departments within the Hotel
Attending and contributing to meetings
Manage wedding enquiries through to the delivery of the Wedding Day
Cover holidays
Making sure bills are correctly posted
Sorting out administration for any events

Who are we looking for?

- You will have at least one year of experience working as a wedding coordinator
- You will be hard-working, organised, a team player, and have excellent communication skills
- You will be able to self-motivate as well as motivate others and always be professional in appearance and presentation
- You will possess great interpersonal skills to maintain relationships with clients
- You will be efficient and have a good understanding of the Sales process
- It is essential that you are computer literate with good working knowledge of Word & Excel. I working knowledge of Reslynx events package would be preferable8-hour shift including weekend availabilityJoin a friendly team where you will work hard but have fun along the way!
BENEFITS

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!

This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

To apply please send a cover letter along with your CV to: ian.hardacre@crowwood.com

Housekeeper

Full-time & Part-time positions available, including night-shift position

Crow Wood has an established and diverse business model employing approximately 350 people in the leisure and hospitality trade. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

We are recruiting a housekeeper to join our team to help maintain the highest levels of cleanliness throughout our award-winning hotel, spa and leisure facilities. ensuring that our customers receive a very high level of customer service.

You will be responsible for cleaning the public and back-of-house areas, the spa thermal suite, leisure club and gym, changing rooms, and therapy rooms, and resort restaurants.

Responsible to: Housekeeping Manager

Main duties, including the following but not limited to:

Responsible for cleanliness of your allocated areas when on shift.

To be fully aware of all Crow Wood services and activities.

To carry out laundry procedures.

To ensure the correct use of cleaning products on all surfaces.

To record and report all faults and damage arising to Housekeeping Manager or supervisor.

To ensure all housekeeping equipment is used safely and effectively, using the appropriate PPE provided.

To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation and report any other potential issues.

To assist with the housekeeping operation as necessary, for example cleaning of a thermal suite.

To hand in any lost property found according to procedures.

To consistently deliver superior customer service

To carry out online training courses of COSHH and Manual Handling and attend any other training when required

The above does not represent an exhaustive list of duties and the successful candidate may be required to perform other duties within their capabilities from time to time.

Job Types: Permanent

Shifts/Pay Rates: We require full time and part time candidates, and the positions includes 6am-2pm shifts and 2pm-10pm shifts rates of pay are up to £11.80 per hour.

We also require night shift housekeepers starting at 10pm with the option of either 8 or 10 hour shifts with rate of pay to include night shift premium.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

To apply, please send a covering letter along with your CV to: Liz Jamieson liz@crowwood.com

Housekeeping Night Manager

Crow Wood has an established and diverse business model employing approximately 350 people in the leisure and hospitality trade. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

Responsible to: Housekeeping Manager

Main duties, including the following but not limited to:

Liaise with the housekeeping manager and housekeeping supervisor regarding their requirements for cleaning and performance levels.

Monitor and supervise cleaning carried out in all areas of the site.

To be fully aware of laundry practices & procedures

To deliver training to all night housekeepers with the help of the Deputy Housekeeping Manager

To deal with any staffing issues or sickness whilst on shift.

To record and report all faults and damage arising.

To maintain stock levels of equipment and chemicals used by the night team

To ensure all housekeeping equipment is used safely and effectively.

To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation and report any potential issues.

To assist with the housekeeping operation as necessary, i.e. cleaning of the thermal suit.

To bag and tag lost property from spa and leisure and hand over to morning supervisor according to company procedures.

To consistently deliver superior customer service

To carry out online training courses COSHH , Manual Handling and attend First Aid training and other training when required.

All other duties as and when required.

The above does not represent and exhaustive list of duties and the successful candidate may be required to perform other duties within their capabilities from time to time.

Job Types: Permanent

Shifts/Pay Rates:

We require full time candidates and the position includes some weekend shifts.

Rate of pay is up to £13.37 per hour.

Shifts are either 8 or 10 hours starting at 10 pm, working 40 hours per week.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

To apply, please send a covering letter along with your CV to: Liz Jamieson, Housekeeping Manager, liz@crowwood.com

Conference & Banqueting Supervisor

Crow Wood Hotel & Spa Resort is renowned for the delivery of first-class Weddings, Events and Conferences in Lancashire. The Hotel holds 4 AA Silver Stars and has 86 letting bedrooms and a number of conference and events spaces, catering to up to 400 people.

We are currently seeking a Conference & Banqueting Supervisor to support the operational delivery of our events and ensure the highest standards of service are maintained. You will work closely with the Conference & Banqueting Management and be responsible for supervising a team of staff during events, ensuring seamless execution and a memorable guest experience.

As a business, we are taking pride to provide and exceed customers’ expectations therefore you must be flexible, customer-focused, an active problem solver and willing to train your team to the standard required.

Job Type: Full-time

Salary: £26,000.00-£29,000.00 per year

Key Responsibilities:
Supervise the setup, running, and breakdown of conferences, banquets, weddings, and corporate events.
Lead and motivate the team during events, ensuring staff adhere to service standards and procedures.
Act as the main point of contact for clients on the day of the event, ensuring all requirements are met.
Support the training and development of new and existing team members.
Liaise with kitchen, bar, and other departments to ensure smooth coordination.
Monitor cleanliness and presentation of event spaces.
Handle guest queries and complaints promptly and professionally.

About You:
Previous experience in a similar supervisory role within hospitality or events.
Hands-on, proactive, and customer-focused approach.
Excellent communication and leadership skills.
Ability to remain calm and organized under pressure.
Flexibility to work evenings, weekends, and public holidays as required.

What We Offer:
When you join our team, you will be part of a supportive and dynamic work environment. We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking and a company uniform.

Schedule:
45 hours per week, including weekends and evening shifts.

If you feel that you are the right person for the position we would love to hear from you!

To apply, please send a covering letter along with your CV to:
Tanya.Newby@crowwoodhotel.com

Assistant Conference & Banqueting Manager

Crow Wood Hotel & Spa Resort is renowned for the delivery of first-class Weddings, Events and Conferences in Lancashire. The Hotel holds 4 AA Silver Stars and has 86 letting bedrooms and a number of conference and events spaces, catering to up to 400 people.

We are looking for a hands-on Assistant Conference & Banqueting Manager to support the Conference & Banqueting Manager in managing the operational delivery of the events, supported by a 35-member strong team.

As a business, we are taking pride to provide and exceed customers’ expectations therefore you must be flexible, customer-focused, an active problem solver and willing to train your team to the standard required.

Job Type: Full-time

Salary: £26,000.00-£29,000.00 per year

Schedule:
10-hour shift
Monday to Friday
Weekend availability

Education:
GCSE or equivalent (preferred)
Work Location: One location

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

If you feel that you are the right person for the position we would love to hear from you!

To apply, please send a covering letter along with your CV to:
ian.hardacre@crowwood.com

Duty Manager

DUTY MANAGER

Responsible for:

The smooth operation of Crow Wood Leisure Centre and The Woodland Spa on a day to day basis including the maintenance and responsibility for the pool plant rooms and wet areas.

To operate as a duty manager whilst on shift.

Responsible to :

Front of House Manager

Main duties, including the following but not limited to:

To open and close the building daily.

To regularly walk around the building ensuring housekeeping and maintenance standards are in place.

To ensure the smooth running and maintenance schedules of the swimming pools and pool plant rooms, including pool testing, backwashing and spa maintenance.

To ensure that Thermal cabins, Spa and pool areas are maintained to the highest standards.

Communicate with the rest of the Duty Manager team regarding daily operations of the facility.

To deal with emergencies in line with the Emergency action plan, by being a trained first aider and pool responder.

To be familiar with cashing up, staff discipline, and all reception procedures to provide cover when necessary.

To maintain health & safety in line with company policy and report any potential issues.

All other duties as and when required.

BENEFITS
We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!
This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

Salary: £32000

Hours – 8.5 hr shifts. 42.5 a week. 4-week rolling rota

To apply, please send a cover letter along with your CV to:becky@crowwood.com

Receptionist - Crow Wood Leisure Club

We are looking for a Receptionist working at Crow Wood Leisure Club who will complement our outstanding facilities and existing team.

Crow Wood has an established and diverse business model employing approximately 340 people in the leisure and hospitality trade. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

Responsible for:

Providing assistance, help and guidance to members and visitors.

Operation of all procedures on reception including dealing with telephone enquiries and memberships.

Responsible to:

Front of House Manager

Main duties, including the following but not limited to:

Providing high quality customer service at all times

Face to face dealings with members and visitors for bookings, enquiries, complaints, membership administration, security issues and all other matters

Telephone call handling

Maintaining Health & Safety procedures.

To deal with emergencies in line with the Emergency action plan, by being a trained first aider.

Reporting all issues to the Duty Manager where appropriate

To maintain health & safety in line with company policy and report any potential issues.

All other duties as and when required.

BENEFITS

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

Permanent full-time & part-time shift roles available

The positions require flexible working patterns based on shift patterns

To apply, please send a covering letter along with your CV to Becky Phillips: becky@crowwood.com

We are looking to interview ASAP!

Social Media Executive

Purpose of the Role

The Social Media Executive is responsible for developing, planning, creating, publishing and managing social media content and strategy across Crow Wood’s portfolio of brands (excluding Soccer Burnley). The role is responsible for increasing brand awareness, customer engagement and digital reach by delivering creative, data-driven social media campaigns that support wider business and commercial objectives.

Working closely with stakeholders and departmental heads, the Social Media Executive will identify opportunities to maximise campaign performance, ensure brand consistency across all digital channels and deliver measurable business results.

KEY RESPONSIBILITIES

Social Media Strategy

Develop and implement an effective social media strategy for each brand within the group’s brands (excluding Soccer Burnley).
Set agreed objectives and KPIs to increase brand awareness, customer reach, engagement and online visibility.
Define the purpose, audience and objectives for each social media platform, ensuring each channel supports overall business goals.
Conduct competitor analysis and best-in-class benchmarking to identify opportunities, trends and areas for improvement.
Review brand positioning across departments and recommend strategic improvements based on performance data.

Content Planning and Campaign Management

Plan, create, schedule, publish and manage engaging content across all social media platforms, including Facebook, Instagram, TikTok, X (Twitter), YouTube and emerging channels.
Develop and maintain a structured content calendar aligned to seasonal activity, campaigns and business priorities.
Ensure all content reflects the appropriate tone of voice, brand guidelines and messaging for each individual brand.
Plan and oversee day-to-day campaign delivery, ensuring activity is executed on time and to a consistently high standard.
Write engaging, accurate and creative copy tailored to different audiences and platforms.

Stakeholder Management

Work collaboratively with departmental heads to identify commercial opportunities throughout the year, including seasonal peaks, quieter trading periods, product launches and promotional activity.
Liaise regularly with stakeholders to translate business objectives into engaging digital campaigns that maximise reach and customer engagement.
Partner closely with the Head of Marketing to ensure consistency between above-the-line marketing campaigns and social media activity.
Coordinate social media activity across multiple departments to ensure campaigns are integrated and aligned with wider marketing initiatives.

Community Management

Manage and monitor all social media channels on behalf of the business.
Oversee customer interactions across social platforms, ensuring enquiries and feedback receive a professional, timely and high-quality response.
Encourage customer conversation, engagement and advocacy through proactive community management.

Content Production

Produce high-quality multimedia content, including photography, videography and short-form video suitable for social media platforms.
Working alongside the Head of Marketing, manage external agencies, photographers, videographers and content creators where required, ensuring delivery against agreed briefs, timelines and budgets.
Identify opportunities to introduce new content formats and creative approaches that improve engagement.

Influencer and Partnership Management

Develop and implement influencer engagement strategies aligned with brand objectives.
Identify, build and manage relationships with influencers, creators and relevant partners.
Monitor influencer campaign performance and measure return on investment.

Performance and Reporting

Monitor, analyse and report on social media performance using agreed KPIs and analytics tools.
Produce monthly performance reports, with clear insights and recommendations.
Use data and customer insights to continually optimise content, campaigns and channel performance.
Keep up to date with emerging social media trends, platform developments and industry best practice, making recommendations where appropriate.

PERSON SPECIFICATION

Essential Skills & Experience

Proven experience managing multiple social media channels within a commercial environment.
Demonstrable experience developing and implementing successful social media strategies.
Excellent copywriting skills with exceptional attention to detail.
Strong understanding of current social media platforms, algorithms and best practice.
Experience creating engaging multimedia content, including photography and videography.
Proficient in social media management, scheduling and analytics tools.
Experience managing multiple projects and competing priorities.
Strong organisational and planning skills.
Excellent communication and stakeholder management skills.
Ability to analyse data and present meaningful insights to senior leadership.
Commercial awareness with the ability to align social media activity to wider business objectives.

Desirable

Experience managing influencer marketing campaigns.
Knowledge of paid social advertising.
Experience working across multiple brands.
Marketing qualification or relevant professional certification.

Key Performance Indicators

Growth in followers and audience reach.
Engagement rate across all social media platforms.
Website traffic and conversions generated through social media.
Campaign performance against agreed objectives.
Brand awareness and share of voice.
Response times and customer satisfaction across social channels.
Delivery of agreed content plans and campaign schedules.
ROI from influencer and partnership activity.
Achievement of departmental and brand-specific KPIs.

BENEFITS

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary of £31k p.a, and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

To apply, please send a covering letter along with your CV to Oliver Brown: oliver@crowwood.com

Closing date: 29th July 2026

Night Housekeeper

Night Housekeeper
To ensure that high standards of cleanliness are maintained throughout the facilities of Crow Wood Leisure and The Woodland Spa.

Responsible to:
Housekeeping Manager

Main duties, including the following but not limited to:

Responsible for cleanliness of your allocated areas when on shift.

To be fully aware of all Crow Wood services and activities.

To be fully aware of laundry procedures.

To ensure the correct use of cleaning agents on all surfaces.

To record and report all faults and damage arising to Maintenance.

To ensure all housekeeping equipment is used safely and effectively.

To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.

To assist with the housekeeping operation as necessary, i.e. cleaning of poolside , sauna and steam rooms.

To record, report and process lost property according to procedures.

To consistently deliver superior customer service

To attend training when required

To maintain health & safety in line with company policy and report any potential issues

All other duties as and when required.

Rate of pay
up to £13.39ph

Shift patterns are 10pm – 6am

Weekend availability is essential

Chefs/Kitchen

Sous Chef - The Lounge at Crow Wood

We are looking for an exceptional Sous Chef who will complement our outstanding facilities and existing team.

Crow Wood has an established and diverse business model employing approximately 330 people in the leisure and hospitality trade. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.

Main Duties/Responsibilities:

•Supervise the kitchen in the Head Chef’s absence.
•Assist the team in the day to day running of the kitchen.
•Demonstrate passion and commitment to preparing food of excellent quality using fresh local ingredients.
•Possess the ability to work under pressure and have strong organisational skills.
•Have a pro-active and motivated attitude, demonstrating a desire to progress with your career.
•Meet and exceed food safety and cleaning standards.
•Rotate stock.
•Conduct monthly Stock Takes.
•Planning and organisation of large and small events.

General Responsibilities/Requirements:

•Prepare meals using fresh ingredients.
•Follow guidelines from Head Chef.
•Demonstrate strict health and hygiene levels and maintain HACCP and Safer Food Better •Business management systems.
•Capable and flexible to adapt to a variety of different menus and work across our different venues.
•To assist with deliveries.
•To attend training identified as necessary to undertake current and future job requirements.
•To undertake such other duties and responsibilities as are commensurate with the salary grading of the post.

BENEFITS
We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our spa resort and its restaurants, plus free on-site parking.

Full-time, Permanent

SALARY: £28,000.00 PER ANNUM

EXPERIENCE REQUIRED

We are looking to interview ASAP!

To apply, please send a covering letter along with your CV to:
spencer@crowwood.com

Chefs - of all levels

We are looking for exceptional chefs of all levels who would complement our outstanding facilities and existing team. We have a number of kitchens across the group and are offering some exciting opportunities for the right candidates.

Apply now! We offer very competitive salaries and great perks.

We are looking to interview ASAP!

To apply, please send a covering letter along with your CV to:
spencer@crowwood.com

Restaurants/Waiting On/Bartenders

Cocktail Bartender

We are currently looking for a full-time cocktail bartender to join our team at Crow Wood Resort.

The right candidate will be flexible and hard-working, and prepared to work in a busy environment.

Previous bar experience is essential. A basic knowledge of wine is helpful, and previous cocktail experience is important. Training will be provided to help improve techniques and maintain our high standards. Experience working in a similar quality-led, high standard, and fast paced environment is ideal.

Shifts will be mostly evenings and weekends, but this is a full-time position and there will be occasional day-time shifts. Usual working week includes at least two days off.

The duties include:

• Mixing Drinks To be able to mix drinks and know about the beverage products used when asked by a guest.
• Entertain and Educate Guests Entertain guests while mixing drinks, talking to customers about spirits and offering trivia and history about various alcohols to keep customers engaged and enjoying themselves.
• Clean and Organise the Bar You must keep the bar area clean and organised, maintaining all sanitisation standards of the business.
• Make Drink Suggestions Suggest cocktails and mixed drinks to customers.
• Prepare Garnishes Prepare all drink garnishes and keep the garnish station continuously stocked during their shifts.
• Replenishing the Bar Set up or break down the bar to our high standard. Always ensuring that the bar is fully stocked

We have a very friendly team with great staff benefits and can offer the right candidate an environment to develop and progress within the industry.

Package:

• Salary above minimum wage and negotiable depending on experience
• Tips in addition to salary
• Staff Discounts & Perks
• Gym Membership
• Free Parking
• Paid Holidays

Job Types: Permanent

To apply, please send a covering letter along with your CV to:
alex@crowwood.com

Waiting On Staff

We are currently looking for both full- and part-time candidates to join our waiting on team at Crow Wood Resort.

Crow Wood Hotel & Spa Resort, Burnley, is a luxury destination offering dining across three multi-award-winning restaurants as part of the extensive 76-bed hotel and facilities including the prestigious Woodland Spa, Bertram’s Restaurant, and Wilfred’s Restaurant.
The right candidate will be flexible and hard-working, and prepared to work in a busy environment.
Previous restaurant experience is helpful, but not essential. Training will be provided to help improve techniques and maintain our high standards. Experience working in a similar quality-led, high standard, and fast paced environment is ideal.
Shifts will be mostly evenings and weekends, but we are fortunate to offer three busy restaurants and there will be some day shifts available. The usual working week includes at least two days off.
We have a very friendly team with great staff benefits and can offer the right candidate an environment to develop and progress within the industry.

Package:

• Salary above minimum wage and negotiable depending on experience
• Tips in addition to salary
• Staff Discounts & Perks
• Gym Membership
• Free Parking
• Paid Holidays

Application with covering letter and CV to:
alex@crowwood.com

Restaurant Supervisor/Trainee Manager

Crow Wood Hotel & Spa Resort, Burnley, is a luxury destination offering dining across three multi-award-winning restaurants as part of the extensive hotel and facilities including the prestigious Woodland Spa.

Reporting to the Restaurant Management Team, you will play a key role in supporting the day-to-day running of the restaurant service to ensure a warm and friendly welcome to our guests whilst maintaining our high standards for quality and consistency.

Experience in a busy, premium restaurant is helpful and the right candidate will be flexible and hard-working. We can offer the right candidate the environment to grow and develop within the industry with room for advancement in the future within the company.

Responsibilities:

• Assisting with staff management
• Helping training new staff and ensuring both techniques and standards are maintained
• Guest satisfaction
• Supporting the management team
• Helping run the restaurant service

Package:

• Competitive salary and negotiable depending on experience (£17.5k-£23.5k)
• Tips in addition to salary
• Free Parking
• Staff Discounts
• Gym Membership
• Free Parking

Job Types: Permanent

To apply, please send a covering letter along with your CV to:
alex@crowwood.com

Assistant Restaurant Manager

Crow Wood Hotel & Spa Resort, Burnley, is a luxury destination offering dining across three multi-award-winning restaurants as part of the extensive hotel and facilities including the prestigious Woodland Spa.

Reporting to the Restaurant Manager, you will play a key role in the day-to-day running of the restaurant service to ensure a warm and friendly welcome to our guests whilst maintaining our high standards for quality and consistency.

Experience in a busy, premium restaurant is crucial and the right candidate will be flexible and hard-working. You will be responsible for getting the best out of the restaurant team, including training new employees and further developing existing team members.

Responsibilities:

• Staff management
• Staff training & development
• Maintaining and improving standards
• Guest satisfaction
• Running restaurant service

Package & Benefits:

• Competitive salary and negotiable depending on experience (£25k – £32k)
• Tips in addition to salary

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!

This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

Job Types: Permanent

Experience:
Restaurant: 3 years (preferred)
Management: 1 year (preferred)

Work authorisation:
United Kingdom (required)

To apply, please send a covering letter along with your CV to:
alex@crowwood.com

Restaurant & Bar Supervisor

Crow Wood Hotel & Spa Resort, Burnley, is a luxury leisure destination offering dining across three multi-award-winning restaurants as part of the extensive hotel and facilities, including the prestigious Woodland Spa.

We have an exciting opportunity for a Restaurant & Bar Supervisor to join the team at one of our destination restaurants: Wilfred’s Restaurant.

If you are passionate about hospitality, delivering great customer service and maintaining high standards, this could be a great opportunity to take the next step in your career with Crow Wood.

What we’re looking for:

Previous hospitality or restaurant experience
A genuine passion for excellent customer service
Confidence to lead by example and support the team
A strong eye for detail and high standards
A positive, hardworking and professional approach

What we offer:

Competitive Salary
Tips and staff benefits
Ongoing training and development
A friendly and supportive team

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+!

This is in addition to a competitive salary and a host of other amazing staff perks and discounts across our resort, plus free on-site parking.

Job Type: Permanent, full-time, with a mixture of evening, weekend and daytime shifts.

If you feel this could be the right opportunity for you, we’d love to hear from you.

To apply, please send your CV to:
simon@crowwood.com

Spa Therapist – Full and Part time positions available

The Woodland Spa

The Woodland Spa is set within 100 acres of Lancashire countryside and part of the Crow Wood Hotel and Spa Resort. It’s a beautiful place in which to work.

We are now offering exciting opportunities for professional and passionate therapists to join our exceptional team.

About the role:

We are looking for therapists qualified to NVQ level 3 or a similar recognised qualification and you must have previous salon or spa work experience in massage and spa treatments. A working knowledge of Decléor is preferred but certainly not essential.

Based in our luxurious therapy suites, you will provide a range of face and body treatments to a high standard whilst maintaining exceptional levels of cleanliness and hygiene.

You will have a passion for retail, and as a result will enjoy the financial trappings that accompany it!

We recognise the importance of a work/life balance. Therefore all our roles involve working full alternate weekends and not every weekend.

We offer an exciting range of employee benefits, including complimentary health club & gym membership, worth well over £1000+! This is in addition to a competitive salary, incentive schemes to earn bonuses and commissions, and a host of other amazing staff perks and discounts across our resort and its restaurants.

Don’t hesitate to apply now.

To apply please send a covering letter along with your CV to: karen@thewoodlandspa.com